Our 30-day return policy is designed to ensure your satisfaction with every purchase. Below is a detailed breakdown of our return procedures, eligibility criteria, and related guidelines:
Return Policy Overview
You may request a return within 30 days of receiving your item. Our policy applies to all products, provided they meet the following conditions:
Return Eligibility Criteria
- Condition Requirement: Items must be unused, unworn, and retain original tags and packaging.
- Submission Details: Include your order number and return reason when contacting us.
Initiating a Return
- Contact Us First: Email us at [email protected] to start the process.
- Return Address:
7454 OLD LUCILE RD, BLAKELY, GA 39823, US - Authorization Mandatory: Returns without prior approval will not be accepted.
Return Shipping & Fees
Shipping Labels
- Defective Products: We provide a prepaid return label (free shipping).
- Customer Remorse (e.g., preference changes): You cover return shipping costs.
Refund Terms
- Defective Items: Contact us for repair/replacement. If unresolved, we’ll issue a replacement or refund.
- Customer Remorse: Refunds apply to the product price only (shipping fees are non-refundable).
- Restocking Fee: None.
Exchange Process
For exchanges, we recommend returning the item for a refund and placing a new order for the desired product.
Refund Processing
- Inspection & Approval: We’ll notify you after receiving and inspecting the returned item.
- Refund Timing: Approved refunds are issued to your original payment method within 2 business days.
- Delays? If no refund is received within 5 business days of approval, contact us at [email protected].
Order Cancellation Policy
If an order is canceled due to unavailability or other issues, we issue a full refund to the original payment method.
Contact Information
For return-related questions, email us at:
[email protected]
Last updated: June 11, 2025